Get in touch
For any question, bug report or feature request, write to me directly:
I usually reply within 24 to 48 hours (the time it takes to open a bottle and write back).
Frequently asked questions
The scanner does not recognise my label. What can I do?
Make sure you are somewhere well lit and that the label is flat. If the wine is very rare or the label is damaged, the AI may hesitate. Feel free to try again from a different angle.
How do I restore my Premium purchase?
If you have a new iPhone or have reinstalled the app, open the subscription screen and tap “Restore”, at the bottom, next to “Promo code”. Your access comes back straight away.
Is my data safe?
Yes. In “Guest” mode, your data stays on your phone. If you create an account, it is synced securely through our servers so you can find it anywhere. Your friends never see your journal: no bottle name, no rating, no comment.
I do not understand an answer in a quiz.
That is normal, we are all learning. Viny's explanations are written to teach. If you think there is a mistake in a wine sheet, open the ••• menu at the top of the sheet and choose “Report an error”.
How do I add a friend?
In the Friends tab, everyone has a 6-character invitation code. Give yours, or enter the other person's code with the “Add a friend” button; you can also scan their QR code. The request has to be accepted by the person receiving it: nobody joins your list without your agreement. You can create a new code at any time from the ••• menu on that screen, which makes the old one unusable.
Can my friends see my photo? How do I remove it?
Your friends see your first name, your profile photo and a few counters (bottles in your cellar, bottles tasted, regions). Two separate switches in the ••• menu of the Friends screen control this: “Show my photo” and “Share my activity”. Turning one off deletes the matching data from our servers, not just from the screen. With no friends at all, nothing is published.
Someone is behaving badly. What can I do?
In the friends list or on a request you received, open the ••• menu and choose “Report”: you pick a reason (impersonation, inappropriate name, harassment, spam, other) and the person is blocked in the same step. “Block” is also available on its own. Every report is reviewed within 24 hours, and accounts that break the rules are suspended or deleted. If it is urgent, write directly to app.vynoplay@gmail.com.
How do I delete my account?
Profile → My Account → “Delete account”. Everything goes, permanently: your cellar, the profile your friends see, your photo, your invitation code, and the entries your friends kept about you.
Legal information
A word from the maker
Viny is an independent app. Every piece of feedback matters a great deal in helping this project grow. Thank you for being part of the journey.
Alcohol abuse is dangerous for your health. Viny encourages responsible, informed tasting.
